Terms & Conditions
Welcome to AnimeBooks.com. We are huge fans of Japanese Anime who realize the difficulty of obtaining Anime merchandise in the United States. Our goal is to construct a site that makes shopping for Anime merchandise online a pleasure.
Provided on this page are important information that you should read before placing an order.
Your Order[Top]
Welcome everyone to our site. It is a wonderful site dedicated for all Japanese/English books, Anime models/figures, and other Anime merchandises. We will help you in any way that we can to make sure you have a best experience ever with our site and our services.
BE AWARE THAT WE WILL TAKE AT LEAST 48 HOURS (2 BUSINESS DAYS / DO NOT INCLUDE WEEKENDS) TO PROCESS YOUR ORDER. THIS DOES NOT MEAN WE WILL SHIP WITHIN 48 HOURS OF THAT TIME FRAME. PLEASE BE PATIENT. THERE MIGHT BE ORDERS BEFORE YOURS.
It is understandable that we might be out of stock of a certain item once you have ordered an item. It could be quite possible that someone before you have purchased the last copy that we have. Usually, those orders are placed under "On Hold" are placed for that reason. This does not mean there is anything wrong with your credit card or with the order. It means that we are currently out of this item and we are seeking our supplier for this item. If not indicated, the hold will last less than a week for us to obtain your item for you. Please be patient with us. We are trying our best to obtain these items for our customers. If the item is unavailable after the "On Hold" is gone, it means that the item is no longer available due to the fact that our supplier is out of stock at the moment. More about your payment of your order in the Payment portion of this section.
Due to high demands of our products, we can only hold the item(s) you ordered for a limited time. WE WILL CONTACT OUR CUSTOMERS IF THERE ARE ANY PROBLEMS WITH THEIR ORDERS WITH THREE E-MAILS. AFTER THREE E-MAILS HAS BEEN SENT AND WITH NO REPLY BACK FROM THE CUSTOMER, WE WILL CANCEL YOUR ORDER. NO EXCEPTIONS.
*NOTE*: ORDERS THAT HAVE BEEN SHIPPED OUT CANNOT BE CANCELED. NO EXCEPTIONS!!! IF YOU HAVE TO HAVE THIS ORDER CANCEL, YOU WOULD HAVE TO PAY THE RESTOCKING FEE FOR THE RETURN OF THIS ORDER.
There are also times that we will come across to an order with problems. Usually, these problems are:
Declined credit cards
Delay in shipping the order due to conventions
A cancel order
We will notify our customers about the situation and explain what has happened. For conventions purposes, that occurs during the weekends, it would usually take the following Monday for us to ship your orders. To avoid any situations with your card declining on us, it is best to check if there is enough amount left on your card before placing an order.
If you have any questions regarding your orders, please do not hesitate to e-mail us at order@animebooks.com and thank you for your time shopping through our site.
Payment Methods[Top]
Animebooks.com accepts the following credit cards:VISA, MasterCard, American Express, and Discover
All credit card purchases are verified using your billing address for your protection. Please be sure to enter the correct billing address under the "Bill To" address at checkout. Failure to do so will result in delays. We do not accept credit card orders from Southeast Asia and South America.
When an order is placed to our system, our system automatically sends an invoice notification to our customer indicating what he/she has ordered from us. The initial authorized amount which appears in your credit card statement is a temporary authorization and it is not an actual/final charge yet. This authorization gives us the permission to charge your credit card later when your order is filled and completed. This amount that is indicated on the authorization is a temporary hold amount/limit for us to charge your card. We will place an actual charge on your card once your order is prepared and ready to be shipped. The 2nd charging amount in your card statement is the actual/final charge from us (this final amount includes the grand total of all the available ordered items, shipping&handling fee, insurance coverage fee, and any other additional requested services i.e. Gift Wrap Service). At this point, the initial temporary authorization amount will eventually be replaced by the second amount(actual/final amount), and will appear and remain in your next credit card statement.
(Note: Authorization and Final Charges are the leading cause of a declined order for International orders. Please make sure you have enough credit limit in your credit card before making a purchase with us.)
If there is a decline in your credit card, we will notify you about the decline via e-mail. Your order will be "On Hold" status until we receive response from the customer. The "On Hold" status will be there up to a month (30 business days). If we have not heard from you until then, we will cancel your order and you would have to re-order your item(s) again. THERE WILL BE NO EXCEPTION!
For International Orders Only:
For security reasons, we ask all International Customers, who have ordered $100 or more, to sign a form indicating an approval for charging their credit card. THERE WILL BE NO EXCEPTION!
*Reminder to International Customer: Be advised that there wont be a shipping fee amount when finalizing your order. We will input the total shipping fee when your order is ready to be ship. Please make sure that your credit card has enough amounts for us to ship the order. Failure to do so will delay in completing your order. We will e-mail about the decline in their card. If the customer has not complied with the e-mails, we will cancel your order for you.
Special Orders[Top]
We can special order items that you are looking for, but we can not guarantee the item will be found. Please only place a special order if you know the:
title
item's ISBN number
willing to wait more than one month or more and
accept the fact that it is possible your item can't be found.
If you are placing a special order from us, please be sure that you are interested in this item(s). Please note that Special Orders are similar to regular orders, which would be based on the order it was placed. Here are the guidelines for Special Orders:
Special Orders are paid through PayPal only.
Invoices are sent through PayPal after we have located the item(s).
Please e-mail us the information below:
All Special Orders are non-refundable and not returnable. All sales are final. *NO EXCEPTIONS!*. Please e-mail all orders to order@animebooks.com with Special Order on the subject line of the e-mail.
Paypal[Top]
This is a simple and secure method to make payment for your Animebooks.com order. We no longer accept any PayPal payment directly on our site due to complications. If you wish to purchase our product(s) using this payment option, please e-mail us at info@animebooks.com with the following information:
From there, we will notify you about your order and instructions to finalize the order with us. We will also send an official Paypal Invoice of your order via e-mail. Please be advise. We will notify you 3 times about your order via e-mail. After the third notice and we have heard from you, we will cancel your order completely. No questions asked. Please be advise that a PayPal order is similar to a regular order. We do ship out partial orders for PayPal as well. Your order will be processed within 48 hours and according to orders we received that day. Please be patient and DO NOT send us the amount until you have received an Paypal Invoice from us! Once you have obtained everything you need, please go to www.paypal.com and send the amount that we have been stated in the invoice to our PayPal account: payment@animebooks.com. Your order will be shipped shortly upon receipt of your full payment. If you are having troubles with the process, please e-mail us about your problems to info@animebooks.com. We will gladly supply you with the information you need to get your transaction going.
Promotional Codes[Top]
Occasionally, we do have promotional codes that are design to help our customers out in their time of need. These promotional codes are special discounts off on your next purchase(s) or Free Ground Shipping. These codes are located in our newsletters, our banner, and the extras that we sent out in your packages. If you wish to subscribe to our newsletter, enter your e-mail address at the bottom portion from our Home page. Be aware that each code varies on their usage and their restrictions. If you are unaware of the code restrictions or have questions about them, please e-mail us at info@animebooks.com for further information. When you are applying the Free Ground Shipping code, place the code in the provide space and select Free Ground Shipping Promotion with Coupon Code only! from the shipping option. (The Free Ground Shipping Code applies for the carrier USPS only. NO EXCEPTIONS.)
WARNING: You may only apply one code per purchase. If you are planning to use more than one code, the system will reject them and choose the first one you have entered into the system.
Free Shipping Promotion[Top]
Free USPS and UPS Ground Shipping for all domestic orders over $100.00*. The Free Shipping Promotion only applies to books, such as Anime/Artist/Game books, magazines, and mangas and mangas that comes with a figure. Every other items are not included into this promotion. In order for this promotion to be valid, you must order books total to $100. Another valid use of the promotion is when you ordered a total of $100 worth of books and an additional item(s), then we will charge you a shipping fee for the item(s) only. If you order contains books and other items that total to $100, the promotion would be invalid and you would be charge for the order. For example, if you ordered books total $50 and a figure for $60, the promotion would be invalid.
For selecting the Free Shipping Promotion, all you have to do is select "Free Shipping | U.S. Domestic Order with Total Amount Over $100". However, you may also apply Special Event Coupon Discount/Promotion Codes to receive Free Ground Shipping. Please check your Animebooks.com newsletters for upcoming Promote Codes and Special Offers! Please email us at info@animebooks.com or enter your e-mail in the provided box on the home page to receive your newsletters!!
Note: If your grand total does not exceed $100.00(excludes CA sales tax), you will be billed for the full amount of the shipping method you selected.
*This promotion is not available for international orders, action figures, toys, Anime accessories, and magazine subscriptions (Please read Magazine Subscription section for further information).
Free Manga Shipping Promotion[Top]
Free USPS shipping for all domestic manga orders over $25.00. This promotion only applies to mangas only in sections:
Mangas - Graphic Novels - Domestic
Manga - Graphic Text Novels Domestic
Manga - Yaoi Graphic Novels - Domestic, and
Manga - Yaoi Graphic Texts - Domestic
Other method for the usage of the manga free shipping is if you ordered mangas total to $25 and an additional item(s). (Please note that the other items that you have ordered will be charged and not the mangas.) The coupon would be voided if order consists of mangas and an additional item(s) total to $25. If your order contains anything besides mangas, the coupon will be voided. To use the coupon, please select "USPS Ground" as the shipping method and type in "mangapromo" into the "coupon" field. Be advised: It will take at least 5-7 business days to receive your order.
Note: If your order does not exceed $25.00 or consists of items other than mangas, you will be billed for the full amount of the shipping method you selected. Also, you will be billed if your order does not consist of manga titles listed in the specified sections and used of the manga promo code. This promotion is not available for international orders.
Shipping / Handling Policy[Top]
Shipping will be done via UPS or USPS only. The shipping methods that we use are:
Provided on this page are important information that you should read before placing an order.
Your Order
Payment Methods
Special Orders
Paypal
Promotional Codes
Free Shipping Promotion
Free Manga Shipping Promotion
Shipping / Handling Policy
Magazine Subscriptions
Sales Tax
Item Availablity
Return Policy
Language Of Books
Payment Methods
Special Orders
Paypal
Promotional Codes
Free Shipping Promotion
Free Manga Shipping Promotion
Shipping / Handling Policy
Magazine Subscriptions
Sales Tax
Item Availablity
Return Policy
Language Of Books
Your Order[Top]
Welcome everyone to our site. It is a wonderful site dedicated for all Japanese/English books, Anime models/figures, and other Anime merchandises. We will help you in any way that we can to make sure you have a best experience ever with our site and our services.
BE AWARE THAT WE WILL TAKE AT LEAST 48 HOURS (2 BUSINESS DAYS / DO NOT INCLUDE WEEKENDS) TO PROCESS YOUR ORDER. THIS DOES NOT MEAN WE WILL SHIP WITHIN 48 HOURS OF THAT TIME FRAME. PLEASE BE PATIENT. THERE MIGHT BE ORDERS BEFORE YOURS.
It is understandable that we might be out of stock of a certain item once you have ordered an item. It could be quite possible that someone before you have purchased the last copy that we have. Usually, those orders are placed under "On Hold" are placed for that reason. This does not mean there is anything wrong with your credit card or with the order. It means that we are currently out of this item and we are seeking our supplier for this item. If not indicated, the hold will last less than a week for us to obtain your item for you. Please be patient with us. We are trying our best to obtain these items for our customers. If the item is unavailable after the "On Hold" is gone, it means that the item is no longer available due to the fact that our supplier is out of stock at the moment. More about your payment of your order in the Payment portion of this section.
Due to high demands of our products, we can only hold the item(s) you ordered for a limited time. WE WILL CONTACT OUR CUSTOMERS IF THERE ARE ANY PROBLEMS WITH THEIR ORDERS WITH THREE E-MAILS. AFTER THREE E-MAILS HAS BEEN SENT AND WITH NO REPLY BACK FROM THE CUSTOMER, WE WILL CANCEL YOUR ORDER. NO EXCEPTIONS.
*NOTE*: ORDERS THAT HAVE BEEN SHIPPED OUT CANNOT BE CANCELED. NO EXCEPTIONS!!! IF YOU HAVE TO HAVE THIS ORDER CANCEL, YOU WOULD HAVE TO PAY THE RESTOCKING FEE FOR THE RETURN OF THIS ORDER.
There are also times that we will come across to an order with problems. Usually, these problems are:
Declined credit cards
Delay in shipping the order due to conventions
A cancel order
We will notify our customers about the situation and explain what has happened. For conventions purposes, that occurs during the weekends, it would usually take the following Monday for us to ship your orders. To avoid any situations with your card declining on us, it is best to check if there is enough amount left on your card before placing an order.
If you have any questions regarding your orders, please do not hesitate to e-mail us at order@animebooks.com and thank you for your time shopping through our site.
Payment Methods[Top]
Animebooks.com accepts the following credit cards:
All credit card purchases are verified using your billing address for your protection. Please be sure to enter the correct billing address under the "Bill To" address at checkout. Failure to do so will result in delays. We do not accept credit card orders from Southeast Asia and South America.
When an order is placed to our system, our system automatically sends an invoice notification to our customer indicating what he/she has ordered from us. The initial authorized amount which appears in your credit card statement is a temporary authorization and it is not an actual/final charge yet. This authorization gives us the permission to charge your credit card later when your order is filled and completed. This amount that is indicated on the authorization is a temporary hold amount/limit for us to charge your card. We will place an actual charge on your card once your order is prepared and ready to be shipped. The 2nd charging amount in your card statement is the actual/final charge from us (this final amount includes the grand total of all the available ordered items, shipping&handling fee, insurance coverage fee, and any other additional requested services i.e. Gift Wrap Service). At this point, the initial temporary authorization amount will eventually be replaced by the second amount(actual/final amount), and will appear and remain in your next credit card statement.
(Note: Authorization and Final Charges are the leading cause of a declined order for International orders. Please make sure you have enough credit limit in your credit card before making a purchase with us.)
If there is a decline in your credit card, we will notify you about the decline via e-mail. Your order will be "On Hold" status until we receive response from the customer. The "On Hold" status will be there up to a month (30 business days). If we have not heard from you until then, we will cancel your order and you would have to re-order your item(s) again. THERE WILL BE NO EXCEPTION!
For International Orders Only:
For security reasons, we ask all International Customers, who have ordered $100 or more, to sign a form indicating an approval for charging their credit card. THERE WILL BE NO EXCEPTION!
*Reminder to International Customer: Be advised that there wont be a shipping fee amount when finalizing your order. We will input the total shipping fee when your order is ready to be ship. Please make sure that your credit card has enough amounts for us to ship the order. Failure to do so will delay in completing your order. We will e-mail about the decline in their card. If the customer has not complied with the e-mails, we will cancel your order for you.
Special Orders[Top]
We can special order items that you are looking for, but we can not guarantee the item will be found. Please only place a special order if you know the:
title
item's ISBN number
willing to wait more than one month or more and
accept the fact that it is possible your item can't be found.
If you are placing a special order from us, please be sure that you are interested in this item(s). Please note that Special Orders are similar to regular orders, which would be based on the order it was placed. Here are the guidelines for Special Orders:
Special Orders are paid through PayPal only.
Invoices are sent through PayPal after we have located the item(s).
Please e-mail us the information below:
1. Title*PLEASE PROVIDE THE INFORMATION ABOVE FOR US TO LOCATE THE ITEM(S) FOR YOU. FAILURE TO DO SO WILL RESULT IN DELAY IN THE SEARCH FOR YOUR ITEM(S).
2. ISBN
3. Shipping Option
4. PayPal ID
All Special Orders are non-refundable and not returnable. All sales are final. *NO EXCEPTIONS!*. Please e-mail all orders to order@animebooks.com with Special Order on the subject line of the e-mail.
Paypal[Top]
This is a simple and secure method to make payment for your Animebooks.com order. We no longer accept any PayPal payment directly on our site due to complications. If you wish to purchase our product(s) using this payment option, please e-mail us at info@animebooks.com with the following information:
- Please indicate "PayPal Order" on the subject line of the e-mail so we will know the reason for this e-mail*
- Your Name*
- Shipping Address*
- Billing Phone Number*
- PayPal ID(usually your email address)*
- Name of Product, link, or URL*
- Part Number of Product*
- Your Preferred Shipping Method* (see Shipping/Handling for more information).
From there, we will notify you about your order and instructions to finalize the order with us. We will also send an official Paypal Invoice of your order via e-mail. Please be advise. We will notify you 3 times about your order via e-mail. After the third notice and we have heard from you, we will cancel your order completely. No questions asked. Please be advise that a PayPal order is similar to a regular order. We do ship out partial orders for PayPal as well. Your order will be processed within 48 hours and according to orders we received that day. Please be patient and DO NOT send us the amount until you have received an Paypal Invoice from us! Once you have obtained everything you need, please go to www.paypal.com and send the amount that we have been stated in the invoice to our PayPal account: payment@animebooks.com. Your order will be shipped shortly upon receipt of your full payment. If you are having troubles with the process, please e-mail us about your problems to info@animebooks.com. We will gladly supply you with the information you need to get your transaction going.
Promotional Codes[Top]
Occasionally, we do have promotional codes that are design to help our customers out in their time of need. These promotional codes are special discounts off on your next purchase(s) or Free Ground Shipping. These codes are located in our newsletters, our banner, and the extras that we sent out in your packages. If you wish to subscribe to our newsletter, enter your e-mail address at the bottom portion from our Home page. Be aware that each code varies on their usage and their restrictions. If you are unaware of the code restrictions or have questions about them, please e-mail us at info@animebooks.com for further information. When you are applying the Free Ground Shipping code, place the code in the provide space and select Free Ground Shipping Promotion with Coupon Code only! from the shipping option. (The Free Ground Shipping Code applies for the carrier USPS only. NO EXCEPTIONS.)
WARNING: You may only apply one code per purchase. If you are planning to use more than one code, the system will reject them and choose the first one you have entered into the system.
Free Shipping Promotion[Top]
Free USPS and UPS Ground Shipping for all domestic orders over $100.00*. The Free Shipping Promotion only applies to books, such as Anime/Artist/Game books, magazines, and mangas and mangas that comes with a figure. Every other items are not included into this promotion. In order for this promotion to be valid, you must order books total to $100. Another valid use of the promotion is when you ordered a total of $100 worth of books and an additional item(s), then we will charge you a shipping fee for the item(s) only. If you order contains books and other items that total to $100, the promotion would be invalid and you would be charge for the order. For example, if you ordered books total $50 and a figure for $60, the promotion would be invalid.
For selecting the Free Shipping Promotion, all you have to do is select "Free Shipping | U.S. Domestic Order with Total Amount Over $100". However, you may also apply Special Event Coupon Discount/Promotion Codes to receive Free Ground Shipping. Please check your Animebooks.com newsletters for upcoming Promote Codes and Special Offers! Please email us at info@animebooks.com or enter your e-mail in the provided box on the home page to receive your newsletters!!
Note: If your grand total does not exceed $100.00(excludes CA sales tax), you will be billed for the full amount of the shipping method you selected.
*This promotion is not available for international orders, action figures, toys, Anime accessories, and magazine subscriptions (Please read Magazine Subscription section for further information).
Free Manga Shipping Promotion[Top]
Free USPS shipping for all domestic manga orders over $25.00. This promotion only applies to mangas only in sections:
Mangas - Graphic Novels - Domestic
Manga - Graphic Text Novels Domestic
Manga - Yaoi Graphic Novels - Domestic, and
Manga - Yaoi Graphic Texts - Domestic
Other method for the usage of the manga free shipping is if you ordered mangas total to $25 and an additional item(s). (Please note that the other items that you have ordered will be charged and not the mangas.) The coupon would be voided if order consists of mangas and an additional item(s) total to $25. If your order contains anything besides mangas, the coupon will be voided. To use the coupon, please select "USPS Ground" as the shipping method and type in "mangapromo" into the "coupon" field. Be advised: It will take at least 5-7 business days to receive your order.
Note: If your order does not exceed $25.00 or consists of items other than mangas, you will be billed for the full amount of the shipping method you selected. Also, you will be billed if your order does not consist of manga titles listed in the specified sections and used of the manga promo code. This promotion is not available for international orders.
Shipping / Handling Policy[Top]
Shipping will be done via UPS or USPS only. The shipping methods that we use are:
- One Magazine Subscription = $39/year ($3.25 per issue)
- Two Magazine Subscription = $60/year ($2.50 per issue)
- Three Magazine Subscription = $86/year ($2.38 per issue)
New! USPS Standard Ground-(Books & Magazines)-usually takes 5 to 10 days
US Postal Service:
USPS Express Mail usually reach destination in 1 2 Business days after we shipped it
USPS Priority Mail usually reach destination in 2 3 Business days after we shipped it
USPS Standard Ground -(Books & Magazines only) - usually takes 5 14 days after we shipped it
USPS Standard Ground to US-(Small Items Only) - usually takes 5 14 days after we shipped it
UPS Ground:
Next Day / 2nd Day / 3 Days / Ground
International Shipping:
USPS Express (EMS) & Priority International Mail shipping fee varies from country to country
UPS Worldwide Express / Saver / Expedited / Standard to Canada
Shipping Rates vary from item to item depending on weight, size, delivery method, and destination of item(s). Our shipping calculator provides accurate shipping information for the selected item(s) in your shopping cart.
For additional information on the shipping cost, here is a breakdown of the price when choosing the USPS method.
0.50lbs. to 1.99lbs. = $6.75
2.00lbs. to 2.99lbs. = $8.95
3.00lbs. to 9.99lbs. = $13.95
US Express Mail:
1.00lb. to 2.00lbs. = $22
2.01lbs. to 3.00lbs. = $25
3.01lbs. to 4.00lbs = $28
Reminder: Those who select "Free shipping / US Domestic Order w/ Total Amount Over $100" applies only for Anime books. If your order contains anything besides Anime books, the shipping method will be voided.
Note: If failure to do so, we will apply this shipping method to your order only when customer choose other shipping method such as "Free Shipping / US Domestic Order w/ Total Amount Over $100" or none at all.
International and over sea orders will incur relatively higher shipping charges. The checkout currently can not calculate international shipping rates for USPS shipping service. However, International buyer who insists in shipping your package by USPS service, please estimate the package weight of your order and check for rates at the Official USPS Site. Click on "calculate rates" and "calculate International rates". Then when you order, please specify the method of shipping you prefer under the "comments" box. We have recently added a new shipping provider to our site. UPS is here to provide our customers 365/24/7 accurate shipping rates in our website.
Shipping and custom duty costs of the packages are the responsibility of the customer. For Canadian customers who are choosing UPS Standard to Canada, there is a possibility that the Local Import Department may charge tariff for your packages. Their department charges changes from time to time. WE ARE NOT RESPONSIBLE FOR THOSE CHARGES. They are the customers responsibility and we are not responsible to pay for the amount.
Animebooks.com is not liable for damages caused by service carrier, unless we are informed to purchase additional insurance coverage in case of damages or lost during transit. However, Shipping Insurance from USPS or UPS is available for purchase. Here is a breakdown of insurance based on the value of coverage:
$2.99 Covers up to $200 in value
$4.99 Covers up to $500(Maximum Coverage) in value
Shipping charges are non-refundable. This applies to:
returned items as we will only refund the amount of the price of the product returned
returned package due to address change or incorrect address
(All returned item(s) and return package(s)are subject to a 20% restocking fee. Please see Return Policy below for details.)
We do not guarantee that your package will arrive to it destination. Once the customer receive their tracking number, it is the carrier's responsibility for your package. If you wish to know the whereabouts of your package, please go to www.usps.com or www.ups.com for more information.
We had many difficulties with certain countries with packages. Due to the local customs of these certain countries, be aware that some package(s) will be lost. The following countries listed below are at risk of losing packages. Please be advise if you are ordering from these countries:
o Brazil
o Singapore
o Vietnam
o Mexico
o Russia
o Italy
o Indonesia
If you believe that your package is lost, please notify the shipping carrier and Animebooks immediately. We will work with the shipping carrier so that we can locate your package(s) quickly as possible. Please contact us after:
2 weeks if in the USA
3 weeks if outside of the USA
Magazine Subscriptions[Top]
We do offer one year subscription to your favorite magazines. Please take note that we do have a fixed shipping fee that would cover a year worth of magazines! When you are applying for the shipping method to your order, please select "One Year Magazine Subscription Flat Rate (US only)" as your shipping method. When you select this method, it will state $36 for the shipping cost. Don't worry about it! If you ordered more than one subscription, we will adjust the shipping cost for you. The price breakdown of each magazine subscription is listed below.
This offer is only for US Residents only. International magazine subscription orders are based on the International Rates.
*NOTE FOR MAGAZINE SUBSCRIBERS*
Current magazine issues are posted in the New Arrival section under Magazine. For current magazine subscribers, unsure if an issue has been released, please view this section of our site as reference. If the current issue is not posted in this sub-section, it means that we have not received that issue and we are currently waiting for their arrival. As subscribers, you are entitle receive the current issue before the public. We will ship every subscription upon the arrival to our store. Please be patient.
*There are no refunds or exchange once a subscription was placed. There will be no cancellations once a subscription is in process. Your subscription will end a year later from when it was placed or the month that you have started.
Sales Tax[Top]
Effective July 1 2009, all California residents will be charged CA rate of 9.75% sales tax. Out of state residents are exempt from sales tax of California.
Item Availability[Top]
It is our goal to keep all items shown on the site in stock. However, it may be possible for an item to sell out. Due to system glitches, the availability part of our pages is no longer working. This means it is not a guarantee that a certain item is available. If there is a NOT AVAILABLE message on the product description, it means that the product is no longer available or it is being restock. You can check with us if have any questions regarding an item(s) availability. E-mail the name of our product and the part number to us at info@animebooks.com.
We do ship partial orders.
There might be a chance that we don't have an item(s) in stock that you have ordered, but we do have the rest of your order available to ship out. If we do not have some of the item(s) that you have ordered, we will ship out the available item(s) that the customer have ordered. We will not charge the customer for the item(s) that were not available. We will only charge the available items. Once the item(s) becomes available, we will ship you the last remaining item(s) to you.
As a customer, you have a right for us to cancel any order that you have made. If you feel that we will ship partial of your order, please indicate your instructions as to how you want us to ship or cancel your order on the Comment box of the Information section. Once an order is ship out, it will be hard for us to cancel your order. If you have further questions regarding an order, please e-mail us order@animebooks.com.
Return Policy[Top]
We offer a 14-day money back guarantee. Should you become unsatisfied with your item(s) within 14 days of delivery, you may return the item(s) for a full refund*. Please note that shipping fee will NOT BE REFUNDED. If your package was returned back to us for unknown reasons, such as "Unclaimed" mail, we will notify the customer about the situation. If the customer wants us to ship their package back to them, additional shipping fee (similar to the original shipping cost) will be charged. If the customer does not want us to ship their package back, a 20% restocking fee will be charged.
*The returned merchandise must be in unopened or good condition. All return item(s) will be subject to a 20% restocking fee. NO EXCEPTION!. If we find any damage to the item that is not delivery related, a 20% restocking fee will apply. We will notify customers prior to applying the fee. Customer must request a Return Merchandise Authorization Number(RMA#) prior to returning any merchandises. Returns will not be accepted without RMA#. You may contact us at: order@animebooks.com for further assistance.
Language Of Books[Top]
Most of our books are imported from Japan, so the text is printed in Japanese. We do carry books that are written in English and French. Unless indicated, please assume all books, not in the "Domestic Manga" and "French Art Book" section, to be in the Japanese language.
© 2007-2024 Animebooks.com. Trademarks belong to their respective owners. All rights reserved.
This web store utilizes 256-bit secure encryption technology (SSL) for both store front and checkout to protect your data.
This web store utilizes 256-bit secure encryption technology (SSL) for both store front and checkout to protect your data.